Frequently Asked Questions

Buying a Vehicle

How does new vehicle pricing work?

Why Are Our Prices Different?

If you're looking at a new car purchase in the near future, you should be doing a lot of research about different vehicles out there. Depending on what you're looking at, you might notice multiple prices for the same car. For example, a TV commercial may advertise a 2018 Lexus IS 300 differently than the price you might see on a website. This might be confusing, but the reasoning is pretty simple. Many outlets will only show you the MSRP of the car (Manufacturer's Suggested Retail Price). This is set by the Manufacturer, for example, Lexus, as a recommended sale price, and is the only one that an outlet legally has to show. However, at Lexus of Richmond Hill, we want to be upfront about our prices, which is why we include all fees in our pricing.

What Do Our Prices Include?

*All pricing shown is for the base trim for all models
In Ontario, all dealerships must advertise their prices according to OMVIC (Ontario Motor Vehicle Industry Council) regulations. One of those regulations is, we must advertise the "All-In Price", which is MSRP (Manufacturers Suggested Retailing Price) plus all applicable fees and levies such as Freight & PDI, the Environment Handling Fee, OMVIC Fees and Tire Levies. Not all advertising complies with this regulation, and sometimes you will just see MSRP Advertised. All dealerships will charge the "All-In Price", but you might not know that until you're sitting at the negotiation table. At Lexus of Richmond Hill, it is our policy to be upfront, honest and clear about our pricing. See the graphic above for a complete breakdown of pricing.
Can I purchase a Lexus vehicle directly from the manufacturer or distributor?
No. All retail sales transactions of Lexus vehicles are processed directly through Lexus dealerships in Canada, so you must contact a Toyota dealer. Lexus Canada is the distributor of new Lexus vehicles in Canada and is responsible for the warranties of these vehicles.
What is a Trade Appraisal?
An appraisal is an evaluation of a vehicle, which represents a dealer's assessment of what the dealership would be willing to pay you for your vehicle. This offer to purchase may be contingent on your purchase of another vehicle from the dealership.
Where do I find information on the market value for my used vehicle?
To find the trade-in value of your vehicle, go to Appraise Your Trade-In, and enter your information.
Must I have my trade-in evaluated at a dealership?
Yes. If you wish to trade in your vehicle, your selected dealership must conduct an appraisal of this vehicle. However you can get an estimate of your trade online using our Appraise Your Trade-In tool.
Wouldn't I be better off financially to sell my current vehicle privately?
There may be costs involved with selling your vehicle privately. Many customers find that the convenience of trading in their currently owned vehicle, plus the tax savings it provides on the new vehicle purchase, provide a benefit when compared to the time requirements, financial costs (such as advertising, vehicle repairs), and hassle, of selling a vehicle privately.
I have heard of the Red Book / Blue Book. What is the Black Book?
Canadian Black Book is a highly regarded and extensively used independent third party organization, specializing in the valuation of used automobiles in Canada. Toyota is pleased to present you with this third party data as a reference in estimating the value of your current vehicle. The actual cash value of a trade-in vehicle can only be determined through an appraisal at a participating Toyota dealership.
What are the advantages of booking a sales appointment at a dealership?
Dealerships are busy at different times of the day and week. Although every attempt is made to staff accordingly, there may be occasions when a customer is required to wait to speak with a Product Advisor. By pre-booking your appointment, you are assured that a Product Adviser will be available to help you at a time that best suits your schedule.
Can I use my Line of Credit to pay for my vehicle?
It's probably in your best interest NOT to use your Line of Credit to pay for your vehicle. Some important reasons why: 1. Floating interest rate - fluctuates with the prime rate. 2. The bank has the right to withdraw money from your account to pay for your line of credit. 3. Secured lines of credit use your home as collateral. Default of payment for any reason allows the bank to take your home. 4. The bank may require the total balance of your line of credit paid in full if you die, become insolvent or bankrupt. 5. If the bank sees any increase in risk to the security they can demand full payment. 6. Home insurance costs may be higher due to the additional line of credit.
What is the E.H.F. - Environmental Handling Fee?
The Environmental Handling Fee is comprised of two portions: 1) Stewardship Ontario Oil Filter Fee and 2) Stewardship Ontario Tire Fee. The Stewardship Ontario Oil Filter Fee is either $0.50, or $1.00 depending on the size of the filter. Filters <8" in diameter carry a charge of $0.50, and Filters >=8" in diameter carry a charge of $1.00. The Stewardship Ontario Tire Fee is $5.84 for each commercial tire. If your vehicle comes with 5 tires, the total fee would be $29.20. Together these are referred to as an EHF Fee, and commonly comes to a total of $30.20.
What is the OMVIC fee for?
OMVIC stands for Ontario Motor Vehicle Industry Council. OMVIC's mandate is to maintain a fair, safe and informed marketplace by protecting the rights of consumers, enhancing industry professionalism and ensuring fair, honest and open competition for registered motor vehicle dealers. Dealers are required to remit $5 for applicable transactions as of February 1, 2008. The applicable date for determining whether a particular transaction is subject to the transaction fee is the date the agreement with the customer was entered into (i.e. not the date the vehicle is delivered or the date registration is transferred to the customer). The Ontario Motor Vehicle Industry Council enforces the Motor Vehicle Dealers Act (MVDA). "As the regulator of motor vehicle sales in Ontario, OMVIC's mandate is to maintain a fair, safe and informed marketplace by protecting the rights of consumers, enhancing industry professionalism and ensuring fair, honest and open competition for registered motor vehicle dealers. It's important car buyers understand the protections and rights they have depends entirely upon whom they buy from. Consumers who purchase from registered dealers are protected by OMVIC and are entitled to full disclosure and all-in pricing. Consumers who buy privately have NO protection; no consumer law covers private transactions." For full information on OMVIC please see this website.
What is Excise Tax for?

An excise tax of $100 is payable for vehicles with air conditioning that are purchased in Canada or imported from the United States. This tax is payable to CBSA at the border when the vehicle is permanently imported into Canada.

Excise tax (Green Levy) on fuel inefficient cars

This tax is applicable to vehicles purchased in Canada or imported from the United States and is applied to a passenger vehicle if it:

  • is a car, SUV or van with a weighted average fuel consumption of 13 litres per 100 km or higher, and
  • was put into service after March 19, 2007.

Vehicles are taxed, based on weighted average fuel consumption, at the following rates:

  • At least 13, but less than 14 litres per 100 km: $1,000
  • At least 14, but less than 15 litres per 100 km: $2,000
  • At least 15, but less than 16 litres per 100 km: $3,000
  • 16 or more litres per 100 km: $4,000

For more information, please visit this website.

What does MSRP stand for?

MSRP stands for Manufacturer's Suggested Retail Price.

MSRP is an acronym that stands for manufacturer's suggested retail price. Manufacturers (i.e. Audi) use MSRP as a base price to give retailers their estimated value of a product. This is not the usually the actual price of an item, but rather what the manufacturer suggests as the maximum price that the item could be expected to sell for.

Dealers, are free to offer the vehicle for a lesser price, but never more on a new retail vehicle.

MSRP generally does not include additional trim levels, options, accessories, Freight, PDI, administration fees, or taxes.

MSRP Definition / MSRP Means

The definition of MSRP is "Manufacturer's Suggested Retail Price"

The Meaning of MSRP

MSRP means "Manufacturer's Suggested Retail Price

What is Freight/PDI?

In Canada, we're pretty used to paying more than the price we see on a price tag. In Ontario, sales tax is now 13%, meaning whatever the price you see is, add 13% to it for your final price. But when you are looking at buying a new car, you'll usually see a set of fees that you hadn't seen before.

What the fees are called might vary depending on the dealership, but most often they'll be called "delivery and destination" or "freight and PDI." But what does that even mean? What are these fees and why do you have to pay them?

Freight

Freight, or destination, is the charge for getting the vehicle from the factory to the dealership. This could involve shipping the vehicle from across an ocean, driving a vehicle across the country or packing something up a bit more delicately. Manufacturers set the freight price based on the nameplate for the vehicle, so no matter where you are, you'll pay the same price. Many vehicles are not manufactured in Canada, so this set fee ensures that even if the vehicle is shipped from somewhere overseas like Japan, you'll still pay that price. These costs are also standard across the country, so someone in B.C. will be paying the same fee as someone in Ontario. This fee will usually be higher with bigger and more luxurious vehicles, as the cost to transport them will be much higher than a regular sized vehicle.

PDI (Pre-Delivery Inspection)

PDI, or delivery, is the charge for a technician at the dealership to inspect the car to make sure it has no cosmetic or mechanical issues. Just because a vehicle is brand new from the factory, doesn't mean it's ready for you to take home. It's also for the wash crew to run the vehicle through the car wash and make sure the car is presentable for the new owner. They'll also apply any final touches they need such as filling up the gas tank and topping up fluids.

All-In Pricing

While the MSRP (Manufacturer's Suggested Retail Price) is the most common price you'll see in many commercials and advertisements directly from a manufacturer, that price doesn't show the whole picture. At Weins Canada, we practice something called "All-In Pricing." This means that the price we advertise includes the MSRP plus all fees, except for HST and licensing. So the prices you see on any of our dealer websites include the freight and PDI fees. This practice makes it easier for you as a customer to know exactly what you're going to be paying for a new car.

What is a MTO Safety Standards Certificate?
An Ontario Ministry of Transportation (MTO) Safety Standards Certificate (SSC) is a document that certifies a vehicle's fitness. You can buy and register a vehicle without a safety certificate, but you cannot put your own plates on the vehicle or drive it without one. Any inspection station in Ontario licensed by the Ministry of Transportation can issue a Safety Standards Certificate, provided your vehicle passes an inspection. A Safety Standards Certificate is valid for 36 days after the inspection. However, the certificate is not a guarantee or warranty that the vehicle will stay fit for any period.

What is a Safety Standard Certificate (SSC)?

An SSC is a certificate that is issued by a government- approved Motor Vehicle Inspection Station (MVIS) after a vehicle passes an inspection. This inspection covers the minimum safety requirements for vehicles in the province of Ontario.

When do I require an SSC?

An SSC is required when:
  • registering a rebuilt motor vehicle;
  • transferring a used motor vehicle to a new owner as fit;
  • registering a motor vehicle in Ontario that was previously registered in another province or country;
  • changing the status of a vehicle from unfit to fit.

Is an SSC a warranty on my vehicle purchase?

An SSC is not a warranty or guarantee on the general condition of the vehicle. The SSC only certifies that on the date it was issued, the vehicle met the minimum safety standards as set down by Regulation 611 of Ontario's Highway Traffic Act (HTA).

How long is an SSC valid for?

For the purposes of transferring ownership, an SSC is valid for 36 days from the day that the SSC was issued. For full details, please visit this website.
What is a CarProof vehicle history report?

What is a CarProof Vehicle History Report?

Buying a used vehicle can be a very stressful experience. In any situation where you're spending so much money, you want to be sure you have all the information available on what you are buying to make the best decision you can. You don't want to go on just what you've been told - you want impartial, thorough, accurate, and timely data. As well, not only do CarProof reports protect your wallet, but most importantly, having this information helps protect your family from the possibility of purchasing a vehicle that could be unsafe.

From accident information to fire damage, from liens to registration information: CarProof reports are the most detailed and complete vehicle history reports available to you. Unlike our competitors, CarProof reports offer all this and more:

Real-time Data

CarProof is electronically connected "live" to their data sources. This means that data is always current. Other services purchase periodic data dumps that will often miss information that we capture.

Cross-Canada Guaranteed Lien Info

CarProof is the only service that provides consumers with guaranteed cross-Canada lien search information. CarProof is connected live to each provincial and territorial Registrar responsible for maintaining these records. Other vehicle history report companies, including Carfax, do not report any Canadian vehicle lien information. Further, only CarProof offers a guarantee regarding enforceable liens.

Accident Data

CarProof has access to critical accident data that will allow you to make a more informed decision when buying or selling a used vehicle.

Registration & Branding

CarProof is the only service that is available to consumers providing critical real-time registration and branding information. This information discloses in which province or territory a vehicle is and/or was registered and what brand is associated with the vehicle (stolen, salvage, rebuilt, non-repairable, normal, etc.).

Full U.S. History

CarProof provides consumers with data from one of the largest U.S.-based vehicle history services. Through our connection to Experian Automotive's 2 billion+ record database, all of our reports include the data you would get from other popular U.S.-based vehicle history report services, but we also include important auction declaration information that others do not.

What is an AS-IS vehicle?
An AS-IS vehicle is unfit, not e-tested and is not represented as being in road worthy condition, mechanically sound or maintained at any guaranteed level of quality. The vehicle may not be fit for use as a means of transportation and may require substantial repairs at the purchaser's expense. It may not be possible to register the vehicle to be driven in its current condition.
Does Lexus provide assistance for importing Lexus vehicles to Canada?

f you are interested in importing a Lexus vehicle to Canada, we recommend that you visit the website of the Registrar of Imported Vehicles or contact them at1-888-848-8240

Finance

What is Simple Interest Financing?
Simple Interest financing is the consumer friendly way to calculate interest. Like the name implies, the concept is simple. If you pay a day early, you are credited for a day's interest. If you pay a day late, you pay a day's interest.
What's the difference in payment between a lease and a finance loan?

Here is an example that shows the difference in your monthly payment depending on whether you lease or finance your vehicle.

Lease Loan
Term 48 Months 48 Months
Interest Rate 7.95% 6.95%
Selling Price $ 18,000.00 $ 18,000.00
Taxes* N/A $ 2,340.00
Selling Price $ 18,000.00 $ 20,340.00
Lease End Value $ 9,000.00 N/A
Base Payment $ 277.29 N/A
Taxes on Payment* $ 36.05 N/A
Total Payment $ 313.34 $ 486.59

The MSRP and rates used above are approximate and used only as an example. Please see your Dealer for current finance and lease rates.

*Taxes (GST & PST) are 13% in this example.

Lease

What Are The Benefits of Leasing?
  • New car, all the time. Leasing a car means you always get to drive around in a nice new car. For many people, this is an emotional boost that can't be ignored. If you love cars and driving, this is a big perk.
  • Less maintenance issues. Because you're always driving a newer car, you usually don't have to deal with the regular maintenance issues that car owners face as their vehicles age. You turn in your car before all those problems start showing up (e.g. worn rotors or slipping transmission). If you lead a very busy life, or you're on the road a lot, this is one less stress you have to deal with.
  • Leases are tax deductible for small businesses. If you're self-employed, commissioned sales or you own a business, you can write off your lease as a business expense. This means up to 80% depending on usage and mileage driven.
  • "Afford" a nicer car. If you've ever wondered how it is that so many people can afford to drive an RX or IS, then wonder no more. According to LeaseGuide.com, around 75% of all luxury cars are leased. The reason is because banks don't like to loan out more than $30,000 for a car loan. If you want a car that's worth more than that and you don't have the money to make up the difference, leasing is your only option. On the upside, your monthly payment will be lower than if you actually bought a car. Leasing allows you to "afford" a nicer car than you'd get if you had to buy it.
  • Few upfront costs. Speaking of costs, leasing allows you to get into a car with very few "upfront" costs. You often don't need a down payment (or if you do, it's fairly low), your monthly payments are lower, and your sales tax is going to be a lot lower since you only have to pay tax on the value of the car you actually used. According to Edmunds.com, this means that during the life of your lease, you're going to pay roughly half the sales tax you would if you bought the car.
  • Cost of Interest. The cost of interest on a lease is equal to 1% less on a finance. This because on a finance you are paying interest on the tax you paid up front for the purchase. The lease only calculates the interest on the cost of the car and tax is paid on the monthly payment.
  • Residual value. This is the value of the car or truck at the end of the lease. An inflated residual value lowers your monthly payments, but it can also handcuff you. A more realistic residual value will make it easier to sell the lease, trade your vehicle in the middle of the lease or buy the vehicle at the end of the lease. The more realistic the residual value the more options you have during and at the end of the lease
  • Buy what appreciates. Regardless of the car you choose it will lose value over its lifetime. Use your cash to pay down high interest debt, pay down your mortgage or top up your RRSP. All will save you money and in the case of your mortgage or RRSP increase your net worth. A car is a bad way to invest your money. Lease the car, pay for the usage and then decide if you want to keep it by buying it out or replacing it. Lots of options and your money is still at work for you.
  • Cash Flow. For the same cost of a car loan, leasing provides a lower monthly payment. With the rising cost of gas, maintenance and insurance you can have your car payment, insurance and some of you gas or maintenance for the cost of a monthly loan payment.
  • Flexibility. Long term loans stretch your borrowing, thus locking you in for a longer period. Leasing allows you to turn your car over in a shorter time. Or if you have a career or lifestyle change you simply pay of the difference between the lease payout and the cars value to move the car or get into a new one. A properly structured lease will give you the options you need if required.
What is the difference between an open or closed end lease?
An open lease is for someone who wants a lower residual value or who is looking to lease and then buy their car. The lessee guarantees the residual value. Closed end leasing allows you to lease with a specific mileage allowance and return the car at the end of the lease if you at or under this mileage with no additional cost. You are responsible for excess wear and tear on a closed end lease.
What are my end of lease options?
We allow you to trade in your lease for a new or preowned vehicle. We also offer lease extensions or you may buyout your lease.
Are there any administration fees?
Not usually We want your business so we do not charge an administration fee. Usual charges are first payment, licensing, OMVIC, PPSA and Tire Levy
What happens if my vehicle is written off or stolen?
The insurance company will settle the claim based on the mileage and market value of the car, like they would if you financed. In most cases the settlement will payout the vehicle. But if you have higher mileage then you may have to pay some money. Usually the deductible is payable. On new cars insurance companies offer a waiver of depreciation coverage that will pay off the replacement value of vehicle. This coverage will vary from 18 months to 60 months depending on the company. Ask your broker for this on all new lease vehicles.
I'm new to car leasing. What do I need to know?
Leasing is just an alternative form of financing a vehicle. Instead of paying your loan to zero the residual value is set for the vehicle. This residual value usually reflects the future value based on a specific mileage. For example a lease will allow 24,000 km per year and the residual value will be set for this mileage. You then have the option at the end of the lease to buyout your lease, return it if it is under mileage or extend your lease till you buy it or trade it for a newer model.
What parts of a lease deal are negotiable?
Most leases allow for you to negotiate the selling price or capital cost of the lease.
Can I use my current car as a trade-in on a new lease?
You can trade in your owned, financed or leased vehicle against a new lease. Remember that if you have a finance or lease the trade value will need to cover paying out the vehicle. A fully owned vehicle will act as a down payment with the benefit of saving you the HST on its value. Any equity in a financed or leased vehicle will also act as a down payment toward your new lease.
What is due at signing?
A down payment is paid to lower the amount being leased, thus lowering your monthly payment , residual value or both. The amount due at signing (or Payable at Delivery) will include the down payment plus tax and any other amounts due. These may include first payment, security deposit, licensing and any other miscellaneous costs
How do I end my lease early?
If you would like to end your lease early our dealership can assist you with either buying out or trading in your lease. To do this, a buyout amount will be calculated, a buyout is simply what you owe on your lease. If your vehicle is worth more than you owe you can put that equity towards your next vehicle. If it is worth less than you owe will have to cover that shortfall by either paying the amount, or adding it to your next lease.
How does sales tax apply for a car lease?
When you purchase a vehicle you pay all the tax up front. When you lease a vehicle you pay the tax on the monthly payment.
Can someone else drive my leased car?
Your insurance will cover a temporary driver that has the lessee's permission. If someone is driving the vehicle regularly you may need to add them to the insurance as a secondary driver
What happens if I move to another province?
Not all leasing companies are licensed to do business in other provinces. So you may need to either return your lease and settle your lease or have someone take over your lease.
What if I am over my lease mileage allowance?
Every lease has a predetermined mileage allowance. You will be responsible for any mileage over your allowance. So always make sure you negotiate enough mileage to cover your driving habits. I t can be expensive to pay it at the end of the lease in one lump sum verses paying a little more each month on your lease.
Can I swap cars during my lease?
Yes, you will have a payout that needs to be covered on your lease. If your vehicle is worth the same or more than the payout you are good but if it is worth less you will have to pay out the difference. Some leasing companies will allow you to add this deficiency to a new lease. This will vary from brand to brand.
Is it possible to lease a used car?
Not all leasing companies offer used car leasing. WCL will lease used cars dependent on the age and mileage.
Where is my interest rate in my lease contract?
In Ontario full disclosure leasing is a law. Your interest rate will be displayed on your contract for you to see.
How does a lease show up in my credit report?
Your lease may show up like any other payment obligation or it may just show up as a lien on your credit file
How can I get residual values before I lease?
The residual value is part of the lease calculation so you will know the residual value when you negotiate your lease
How can I get money factors before I lease?
A money factor is not used very much with most leasing companies preferring to show the APR on their lease. You can ask what the interest rate is being used to calculate your lease. WCL will show this on any quote it provides
In the lease formula it looks like I'm paying interest on the sum of cap cost and residual?
In a loan you pay interest on the total amount financed or lease. So you will pay interest on the total amount of the lease not the difference between the amount financed and the residual value. This is the same basic premise as a loan or mortgage.
Can I get a car lease for less than 24 months?
You can lease a vehicle for as little as 12 months and as much as 60 months depending on your need and your budget.
Are leased cars covered by Lemon Laws?
In Ontario there are no lemon laws. There is an arbitration process that you can follow if you have a problem vehicle. All automotive manufacturers cover this in their warranty information
What insurance is required on a lease?
You are required to have full insurance coverage on a lease, no different than a bank finance, this means liability, collision and comprehensive coverage.
Can I buy extra miles for my car lease?
Yes you can buy extra mileage up front, we allow for mileages up to 50,000 km per year. It is cheaper to pay them up front than at the end of the lease.
Do I get my down payment back at lease-end?
A down payment is usually used to lower the monthly payment. This means you will have used up the down payment over the term. If you paid a security deposit you may be entitled to get this back at the termination of your lease
Can I refinance my lease?
Yes you may be able either refinance or release your lease. We offer both options.
What are the tax benefits of car leasing?
If you can claim any portion of your vehicle for business then you may be able to write off your lease. Check with your accountant to be sure.
What if I've decided to buy, not lease?
With interest rate so low you may want to explore both options and see what will give the best payment. A longer term finance even at a lower rate can cost more than a shorter term lease.
Where can I find the trade-in value of my car?

Right here! Canadian Black Book can give you an approximate value of your trade in. Accident claims, wear and tear and market conditions will affect this value.

When is the best time to lease a car?
Right now! Leasing a vehicle is a great idea any time. You could argue that the BEST time may be 5 minutes to closing time, on New Years Eve, during a snow storm. But the real answer is anytime.
Are some cars better to lease than others?
The better brands have a good resale value. They will give you the best lease value as they will have a higher residual value.
Which cars make the best lease deals?
This will vary by manufacturer but the bets are the brands with higher resale values( Toyota and Lexus are good examples). They provide good value any time.

Parts

Where can genuine Lexus parts be purchased?
Genuine Lexus parts and accessories are sold through our Parts Department. Our Parts Personnel can determine the availability and price of the parts and accessories required, and can assist in the processing of your order.
Can I change the size of my tires?

Lexus carefully selects a tire size and grade to match the specifications of the vehicle and to optimize ride comfort and handling. As a result, we recommend the following:

  • Do not use tire sizes other than those supplied or recommended by Lexus
  • Do not mix tires of different makes, models, tread patterns or tread wear
  • Do not mix radial, bias-belted, or bias-ply tires
  • Do not mix summer, all season and winter tires
  • Always use Snow Tires when driving on snow or ice. Select snow tires of the same size, construction and load capacity as the original equipment tires.
  • All four tires must be the same brand and have the same tread patterns.

Observe these precautions to help prevent accidents. Failure to do so may cause damage to parts of the drive train, as well as dangerous handling characteristics, which may lead to injury or fatal accidents.

Are genuine Lexus oil filters better for my Lexus?
There may be differences between genuine Lexus filters and aftermarket filters. Genuine Lexus filters are designed and engineered to fit Lexus vehicles specifically and to maintain the filtration of dirt or particles within the oil to match the recommended oil change interval of 8000 km. Aftermarket filters may not have the same fit or be manufactured to the same standards as genuine Lexus filters and may cause engine concerns.
If I add an aftermarket accessory or part to my vehicle, will it be covered under warranty?
No. Non-Genuine Lexus Parts, or any damage or failures resulting from their use, are not covered by any Lexus warranty. Only Genuine Lexus Parts and Accessories are covered by the Lexus Replacement Parts and Accessories Warranties.
My seatbelt fits too snugly. How can this be corrected?
If your seatbelt fits too snugly, please contact our Service & Parts Department to obtain a seatbelt extender. For details, please schedule an appointment with your dealer who will explain the seatbelt procedure and take your measurement to ensure a proper fit and positioning of the seatbelt

Service

Where do I find information on the services required to maintain a Lexus vehicle?
Lexus Guests can find information on vehicle maintenance in the Owner's Manual Supplement. You may also access an online schedule in our Maintenance section.
What are some common reasons why the BRAKE indicator light is illuminated?
  • The "BRAKE" indicator light will illuminate if the parking brake is  not fully released. The driver may check if the parking brake is fully  released. Sometimes the parking brake seems to be released, but it may  need be held for a little while before it really releases. The customer  can also repeat applying and releasing the parking brake, while parked,  as
  • The light will also be on if the brake fluid is slightly lower than  allowed. That is usually an indication that the brake pads are worn and  need service soon.
  • The worst-case scenario is that the brake system is leaking fluid,  which could lead to hydraulic failure resulting in no braking power. The  driver would feel the brake pedal become spongy, and braking power  required would steadily decrease or become more difficult. The driver  should not drive the vehicle in this situation. The vehicle should be  towed and repaired. Additional diagnostics that may be performed by the  dealer include: parking brake adjustment, parking brake warning switch,  parking brake warning switch wiring harness and connected components,  brake fluid-level warning switch, brake fluid-level warning switch  wiring harness and connected components.
Does the Owner's Manual state the minimum required maintenance for my Lexus?
Maintaining your Lexus vehicle according to the recommendations in the Warranty and Services Guide Scheduled Maintenance Log is required to ensure that your warranty coverage remains intact. Your Lexus dealer may recommend more frequent maintenance intervals or more maintenance services than those listed in the Warranty and Services Guide. These additional services are not required to maintain your warranty coverage. Please ask your dealer for an explanation of any recommended maintenance not included in the Scheduled Maintenance Log.
How important is a tire's treadwear rating?
When choosing a new set of tires, the treadwear rating offers no  guarantee of the mileage a customer will get. Weather, driving habits,  road conditions, alignment and tire maintenance all affect tread life.  The treadwear rating merely lets a customer compare the potential life  of different tires. Also, these ratings may be interpreted differently  by different tire manufacturers. Refer to the appropriate Warranty and Services Guide for specific tire manufacturer limited warranty.
What is a maintenance-free battery?
A maintenance-free battery is designed to capture and return evaporated fluids to the battery reservoir. Water may not be added because the battery cells are sealed closed.
Can I use synthetic engine oil in my Lexus vehicle during its break-in period?
Synthetic oil can be used at the first scheduled oil change. Please note that some models have specific synthetic oil specifications, and the use of synthetic oil does not extend the recommended oil change intervals. Please refer to the Lexus Warranty and Services Guide for further information regarding the proper maintenance schedule for your specific vehicle. If synthetic oil is used after that time, it should be the same SAE (Society of Automotive Engineers) weight specification and meet or exceed the API (American Petroleum Institute) grade specifications listed in the Owner's Manual. Even if synthetic oil is used, we do not recommend longer oil change intervals. Once synthetic oil is used, it is best not to switch back to petroleum-based oil.

Vehicle

What precautions do I need to take during the break-in period for my new Lexus?
A few simple tips for the first 1,600 km can add to the future economy and long life of your new Lexus. These tips can be found in your Owner's Manual. Refer to the index for the exact page location.
What is the Vehicle Identification Number?
The Vehicle Identification Number, or VIN, is a sequence of 17 alphanumeric characters used to uniquely identify your vehicle. The VIN on vehicles purchased prior to 1992 may consist of fewer digits. Toyota VINs beginning with "2" indicate vehicles assembled in Canada. Vehicles with VINs beginning with "1", "4", or "5" represent vehicles assembled in the United States. Vehicles with VINs beginning with "J" were produced in Japan. The 2nd digit indicates the Manufacturer, which is Toyota. The next 6 digits (3 through 8) are the Vehicle Description Section (VDS). These provide information on the vehicle, engine, model and body style. The ninth digit is a check digit used internally. The 10th digit indicates the model year. Letters (except "O" and "Z") were used for vehicles up to the 2000 model year, while numbers are used for 2001 and newer vehicles. For example, "X" means the 1999 model year, "Y" is the 2000 model year and "1" represents the 2001 model year. The 11th digit is the plant code. Finally, digits 12 - 17 are the unique vehicle serial number. The letter "O" is never used in a VIN. "0" always refers to the number zero.
What should be done to a Lexus vehicle to prepare it for long-term storage?
Before storing car: Change engine oil, change coolant if due during time of expected length storage, fill up fuel tank, wash vehicle using high-pressure water or steam to clean underneath. Rub the leather seat surfaces with an approved cleaner and allow dry in a ventilated, shaded area. Check underneath floor mats [1] ensure carpet is dry. If there are any paint chips, have them repaired. (Customer should be aware that Lexus recommends operating A/C compressor once month proper lubrication. stored for long time, it could detrimental compressor.) When Operate at normal temperature 15 minutes prior shutting off engine. Disconnect negative battery cable. (If applicable, radio ddc-radio may lock up.) Leave parking brake off. Put on blocks. temperate, ventilated garage, windows can left cracked slightly open. Cover vehicle. bringing out storage: Charge reconnect add underhood fluid levels as needed. inflate tires correct pressures before taking After starting engine, observe warning lights. remain illuminated, issue addressed by dealer appropriate. pedal feel (height firmness) shifting transmission. Take general inspection.
How do I clean the interior and exterior of my Lexus?

Interior:

  • Remove dirt and dust using a vacuum cleaner. Wipe dirty surfaces with a soft cloth damp with warm water.
  • When cleaning carpet and cloth interior, remove dirt and dust using a vacuum cleaner. Apply a foaming-type carpet cleaner with sponge or bruish, allowing cleaner to work for a few minutes to loosen dirt. Continue by rubbing carpet and cloth interior in a circular motion. Wipe off excess with a clean cloth. If any dirt remains, repeat process. Best results are obtained by keeping carpet and cloth interior as dry as possible.
  • When cleaning leather, remove dirt and dust using a vacuum cleaner. Using a small amount of neutral wood detergent mixed in water, apply to leather using a sponge, rubbing in a circular motion. Wipe off excess detergent and let leather dry in an open air location.

Exterior:

  • Working from top to bottom, apply lots of low pressure water to vehicle body, wheel wells and underside of the vehicle to remove any dirt or dust. Wash tehj vehicle body using a soft sponge or soft cotton cloth with mild car wash soap. Rinse off with water.
  • Wax vehicle paint if water does not bead on a clean vehicle surface. Using a soft cotton cloth, apply car wax when the vehicle body is cool.

Wheels:

  • Wait for hot wheels to cool before getting wheels wet.
  • Using a soft sponge or soft cotton cloth, apply same mild car wash soap as used for the paint. Quickly rinse off soap with water. Using a soft cotton cloth, apply car wax as used for the paint.
Can a customer obtain a replacement VIN plate?
If the customer has a full VIN plate to turn into the Lexus dealer, the Lexus dealer may submit a replacement application and the damaged VIN plate to Lexus Technical Compliance. The existing VIN plate must be complete and legible in order for Lexus to review the application. Lexus Technical Compliance will not provide a replacement VIN plate if the existing VIN plate is not legible or if the VIN is partially or fully missing.

Technology

How do I check Bluetooth Phone Capability?
This video shows you how to check phone compatibility at www.lexus.com/mobilelink, pair a compatible phone, and place hands-free calls. This video applies to 2013 models equipped with navigation, except GX. ES with remote touch controller is shown, IS and LX with touch screen operate similarly.
How do I program my garage door opener?
This video shows you how to program compatible garage door openers and remote-control entry gates. ES shown, other models similar.
How to use All-Speed Dynamic Cruise Control?
This video shows you how to use All-Speed Dynamic Cruise Control, available on 2013 LS. If your 2013 LS has the vehicle-to-vehicle distance button on the steering wheel, your vehicle has this feature.
How to use and adjust the Remote Touch?
For models equipped with Navigation and Remote Touch Controller, this video shows you how to use and adjust the Remote Touch, which controls the navigation system, audio system, climate controls, and Bluetooth® features.