Service Commitment

Our Service Commitment

At Lexus of Richmond Hill, we follow a simple yet effective philosophy in every aspect of our service: the Grandma Rule. It means that we treat every customer with the same level of respect, care, and kindness that we would offer to our own grandmothers. This approach is essential to our commitment, and to ensure your Lexus service experience is not just exceptional, but also deeply personal and respectful.

What is the Grandma Rule?

This is similiar to the Golden Rule; "Do to others as you would have them do to you"


Personalized Care: We offer personalized attention to every Lexus owner. Understanding your unique needs and preferences is our priority, ensuring that our service recommendations are as tailored and thoughtful as your own family would make.

Expertise Served with Warmth and Respect: Our technicians don't just bring unparalleled expertise to their work—they bring a level of care and respect that honors the trust you place in us. Your Lexus is in hands that not only understand its technical needs but also appreciate the trust you've placed in us.

Transparent Communication: Honesty and openness are at the heart our service commitment. We keep you informed with the same clarity and transparency we would offer our grandparents, ensuring you're never in the dark about the services your Lexus receives.

Convenience That Cares: Recognizing that your time is precious, we've designed our service experience to be as convenient and stress-free as possible. Whether you're enjoying our comfortable lounge area or utilizing our courtesy vehicle service, we do everything with the intent to make your life easier.

Comprehensive Care That Goes the Extra Mile: From routine maintenance to cosmetic repairs, we provide comprehensive care that anticipates your needs. It's the kind of thorough and thoughtful service that ensures every Lexus leaves in immaculate condition.

A Commitment to Exceeding Expectations: Your satisfaction is the heart of our service. If there's any aspect of our service that doesn't meet and exceed your expectations, we pledge to make it right, with a commitment to satisfaction.

At Lexus of Richmond Hill, our pursuit to excellence is unwavering. We are proud to serve Lexus owners in the Richmond Hill area, providing a service experience that is as sophisticated and refined as the vehicles we represent. Welcome to our family—where you and your Lexus are treated with the warmth, care and respect you deserve.